Marketing Services Consultant

EngageRM is a market-leading sports tech scaleup that delivers Business and Marketing Automation, CRM, and Data Analytics globally for the sport and entertainment industry.

Our Vision

We believe that sport and entertainment is a force for good in the world. The passion, joy and excitement that the industry brings are needed more than ever by people globally, who seek connection and compassion. We want to help provide opportunities for inspiration and engaging experiences, by empowering our clients with the best tools and knowledge available today.

We seek to be a global employer of choice, offering the best possible conditions and support for our staff. This takes into account the differing needs of each person on our team, their stage of life and development.

While we work hard and have high ambitions, we realise that everyone in our business is an individual and that family comes first. We are not perfect, but we seek to actively support every person in our business to achieve their personal ambitions, as well as those of EngageRM.

We care deeply about our industry and our work, but also about the people we work with. We believe that great people are the foundation of any successful business, and we take the time and effort to recruit, nurture and grow committed people who care about what they do.

Our Business

We enable professional sports teams, venues, leagues, federations, and other businesses to drive fan engagement, partnerships and premium sales, community programs and more. We are at the cutting edge of our field, using AI, machine learning, voice recognition and other data to provide a single customer view and increase revenue, retention, and audience engagement.

EngageRM was founded in Australia and is quickly growing into the US, UK, European and other markets. We’re a Microsoft ISV (Independent Software Vendor) and have built our comprehensive solution within the Microsoft Dataverse. EngageRM is Microsoft’s number 1 global ISV partner in the sports & entertainment industry.

We are seeking a person who has the drive and determination to deliver marketing Services to our clients using the Microsoft Marketing platform. This will involve creating and building campaign for clients and managing the technical aspects of this. The role is ideally based in Australia, but can operate remotely. Significant opportunities are available for a high performer in this role.

Role Overview

We have a number of clients using Microsoft Marketing to drive their marketing ecosystem. We are seeking a person to manage the technical aspects of these engagements for our clients and to ensure that the platform is optimised to allow the best results.

While this is not a ‘creative’ role, it will be helpful if you have had experience in developing campaigns, creating email copy and ensuring that this is delivered in the right manner. The most important skills are technical – your ability to operate the Microsoft Marketing platform – but creative ability will be highly regarded.

You will be dealing directly with our clients and managing their platform, so its important that you can build trust and have well developed technical skills. Someone who is good creatively but has limited technical experience and poor attention to detail will not perform well in this role.

A Few Things About You:

• You have a technical mindset and experience with Microsoft Marketing platform (or the ability to learn it very quickly, based on similar technical experience on another platform)
• You will be hyper-organised and your planning ability will be legendary
• You are confident enough to work with and inspire clients to deliver their best output
• Your attention to detail is outstanding – you’d never let a typo get in front of the customer
• You’re a great listener and communicator
• You have basic design capability and design skills in standard design software (e.g. Canva, Photoshop, Illustrator etc)
• Your copywriting and grammar is strong
• You’ll understand SEO fundamentals when you’re producing content
• You will look at competitors and constantly challenge the work you are producing
• You will understand social media & marketing metrics and what matters to a business
• You understand organic tracking (UTMs) and you can navigate your way round Google Analytics to get the insights you are looking for to drive your decisions

Key Responsibilities and Duties:

• Content planning and scheduling, in conjunction with clients
• Using Microsoft Marketing and other programs (such as Google Analytics) daily
• Copywriting and rich media production as required (clients will deliver some of this)
• Campaign monitoring and continuous optimisation
• Performance reporting and analytics shared weekly with clients
• Setting KPIs with clients, to ensure delivery of agreed goals
• Support and deliver seasonal/promotional projects
• Organising and archiving creative work in shared access locations
• Managing our time, including use of timesheets

We are open as to where the person operates from. The calibre of the person is more important than their location.

What you can expect from EngageRM

We believe that sport & entertainment is central to the world recovering and then thriving after the effects of Covid and the many challenges the planet now faces. To do this, EngageRM aims to enable every organisation in our industry to operate at their best, via our products, services, and community leadership. The only way this can be achieved is by having a team of people who feel supported and empowered to deliver their best effort every day.

Therefore, we’re striving to be a true employer of choice. To do this we are developing an Employee Stock Options Plan, we invest in training & development, provide volunteer community days, and we have global opportunities for each level in our business.  If you’re looking for an opportunity to grow, a company that invests in your personal development, and a fun but committed culture with people who genuinely care about what they do, then this may be your place.

So, you can expect us to be genuinely interested in making you a better employee and a better person, giving you the tools to succeed and working closely with you on our shared goals and priorities.

If this sound interesting, we should talk.

We consider applicants on merit, qualifications, and business needs, without regard to race, colour, origin, religion, sex, gender identity, age, disability, citizenship status, ancestry, marital status, creed, sexual orientation, veteran status, or any other status under applicable Federal, State, or Local law.