Pre-sales Engineer/Technical Business Analyst – US

EngageRM is a market-leading sports tech scaleup that delivers Business and Marketing Automation, CRM, and Data Analytics globally for the sport and entertainment industry.

We enable professional sports teams, venues, leagues, federations, and other businesses to drive fan engagement, partnerships and premium sales, community programs and more. We are at the cutting edge of our field, using AI, machine learning, voice recognition and other data to provide a single customer view and increase revenue, retention, and audience engagement.

EngageRM was founded in Australia and is quickly growing into the US, UK, European and other markets. We’re a Microsoft ISV (Independent Software Vendor) and have built our comprehensive solution within the Microsoft Dataverse. EngageRM is Microsoft’s number 1 global ISV partner in the sports & entertainment industry.

We care deeply about our industry and our work, but also about the people we work with. We believe that great people are the foundation of any successful business, and we take the time and effort to recruit, nurture and grow committed people who care about what they do.

We are seeking a person who has the drive and determination to deliver on sales targets and build relationships and strategy to improve our business. Significant opportunities are available for a high performer in this role.

Role Overview

The role will report to the VP, North America Development (VP, NAD), based in Los Angeles. You will have a strong and detailed knowledge of Microsoft Dynamics365, and have experience building CRM demonstrations, presenting to clients, providing Tier 1 support and supporting colleagues with your deep understanding of the technical elements of CRM and how they relate to sport and entertainment.

It is envisaged that over time we will develop a broader US-based team to support this role. At commencement, the successful person will be operating closely with the VP, NAD, but with a strong connection to and support from the wider team. Initially, you will be required to undertake a broad range of tasks in line with a growing company. Everyone in the business, including the CEO, has a ‘hands on, no excuses’ approach and this role is no different. Over time this will change, but you should be the type of person who is happy to do ‘whatever it takes’ to support a growing and highly dedicated team’.

Responsibilities

In this role, you will:

• Be able to understand and demonstrate the detailed functionality of the EngageRM platform (after our training) and Dynamics 365;
• Experience building and delivering Proofs of Concept (PoCs) and responding to technical and functional elements of RFI’s/RFP’s
• Be detail oriented and understand how to build a demonstration based on the needs of the prospects;
• Assist in the sales process by building demonstrations and maintaining a robust demo environment. Be involved in the sales process as required;
• Work closely with the VP, NAD to understand prospect needs and build & deliver a demonstration test best shows this;
• Provide strong technical support and capability to the VP, NAD as required;
• Build, maintain and grow relationships with technically oriented people in target prospect clients;
• Be at ease with VP / senior level prospects who are not technical and help them understand the product’s benefits without confusing them;
• Identify ways to improve the delivery of the product demonstrations and how to improve team performance;
• Work collaboratively with the EngageRM team and existing clients;
• Initially, provide first-level technical support to clients as required; and

Success Factors

To be successful in this role you will:

• Be action-oriented and a self–starter. We are seeking someone who can work quickly and accurately without constant direction.
• In addition to sales skills, be a team player. There is an opportunity to grow and develop for the right person;
• Have a very strong understanding of technology, ideally have supported and helped sell similar products in the past and be familiar with technology / SaaS sales in the US market;
• Have deep knowledge of the Microsoft environment and detailed technical knowledge of Microsoft Dynamics365;
• Have an understanding of, affiliation and passion for sport. Ideally you will understand sport & technology and how they work together, and experience using or working with a related product in sport / entertainment;
• The ability to engage others and bring them into the business;
• Overall, a person with a strong work ethic, committed to developing their career and ‘making things happen’. Have the intelligence, drive and skills to help build EngageRM in the market.

Qualifications and Experience

• 2+ years hand-on technical experience, problem solving and demo experience showing how technical features translate to solve real problems and deliver business outcomes;
• 5+ years working with CRM, with a proven track record of delivering against KPI’s;
• Prior experience working in sport or technology;
• Proven ability to prepare and assist in demonstrations in large, high-level groups;
• Deep B2B cloud-based solutions experience within the D365 & Microsoft environment;
• Proven track record of planning & executing demonstrations;
• Ability to learn and fully articulate the EngageRM product;
• Ability to confidently present in front of business leaders, senior management and technical teams; and
• Attention to detail and discipline to follow established policies and processes.

Target Markets

The primary target market for EngageRM consists of:

1. Professional sports team and organizations in the major leagues (NBA, NFL, MLB, NHL, MLS);
2. Larger minor league sports teams and leagues (MiLB, NBA G-League, AHL, ECHL);
3. Venues and Arenas that sell suite’s, tickets and corporate entertainment packages for sport, concerts, events and entertainment;
4. Sports Associations, such as National Sports Organizations; and
5. University sports programs.

Secondary markets include theme parks, entertainment venues and similar, where ticket sales and corporate entertainment / engagement are primary sources of revenue. We are seeking a person who can bridge the gap between technical outcomes and business requirements. You should be able to explain to a highly technical person how the detail of the system works but also be able to talk to a senior VP about the overarching benefits of the platform.

What you can expect from EngageRM

We believe that sport & entertainment is central to the world recovering and then thriving after the effects of Covid and the many challenges the planet now faces. To do this, EngageRM aims to enable every organisation in our industry to operate at their best, via our products, services, and community leadership. The only way this can be achieved is by having a team of people who feel supported and empowered to deliver their best effort every day.

Therefore, we’re striving to be a true employer of choice. To do this we are developing an Employee Stock Options Plan, we invest in training & development, provide volunteer community days, and we have global opportunities for each level in our business.  If you’re looking for an opportunity to grow, a company that invests in your personal development, and a fun but committed culture with people who genuinely care about what they do, then this may be your place.

So, you can expect us to be genuinely interested in making you a better employee and a better person, giving you the tools to succeed and working closely with you on our shared goals and priorities.

If this sound interesting, we should talk.

We consider applicants on merit, qualifications, and business needs, without regard to race, colour, origin, religion, sex, gender identity, age, disability, citizenship status, ancestry, marital status, creed, sexual orientation, veteran status, or any other status under applicable Federal, State, or Local law.