Privacy Policies
EngageRM Platform Privacy Notice
Last updated: 10 September 2026
Version: 1.0
1. Purpose of this Notice
This Privacy Notice explains how EngageRM Pty Ltd (“EngageRM”, “we”,“us”) processes personal information when providing and operating customer relationship management (CRM) and data analytics services on behalf of anorganisation (the “Customer”), such as a sporting organisation or venue.
EngageRM is a wholly-owned subsidiary of EngageRM Technologies Pty Ltd, the same corporate group as Power'd Pty Ltd. EngageRM and Power'd Pty Ltd are operated as separate companies, and each is separately responsible for its own role and obligations described in this Notice and in Power'd Pty Ltd's own Privacy Notice, where applicable.
EngageRM builds and configures its CRM application within the Customer's own Microsoft Dataverse/Dynamics 365 tenant, and does not independently determine how personal information is used. The Customer is responsible for determining what personal information is collected, why it is collected, and how it is used and disclosed. Please refer to the Customer's Privacy Policy forinformation about those matters.
2. Legal Basis for Processing
EngageRM processes personal data solely on behalf of the Customer. The legal basis for processing is determined by the Customer and may include performance of a contract, compliance with legal obligations, legitimate interest, or consent, as identified in the Customer's Privacy Notice.
3. Our Role
EngageRM acts as a service provider / data processor, and processes personal information solely on the instructions of the Customer and inaccordance with applicable data processing agreements.
EngageRM's CRM application is built and hosted within the Customer's own Microsoft tenant. This means personal information processed by EngageRM's CRM application remains within infrastructure controlled by the Customer, rather than infrastructure operated independently by EngageRM.
EngageRM does not sell personal information and does not use personal information for independent marketing, advertising, or profiling purposes.
4. Personal Information We Process
Depending on how the Customer has configured its CRM environment,EngageRM's application may process personal information including:
- identity and contact details (such as nameand email address),
- membership, hospitality and booking records,including catering or dietary preferences collected for logistics purposes,
- account and transaction history relevant tothe Customer's membership or hospitality program,
- technical and operational data (includingauthentication and system logs),
- information synchronised with digital portalsor applications operated on the Customer's behalf, including by other serviceproviders such as Power'd Pty Ltd.
EngageRM processes only the personal information reasonably necessary toprovide its CRM and data analytics services.
5. Payments
EngageRM does not process payment transactions. Where a Customer's digital portal or application enables payments, these are processed separately by the relevant platform operator (such as Power'd Pty Ltd) and its authorised third-party payment processor (such as Stripe or other third party payment gateways).
6. Purpose of Processing
EngageRM processes personal information solely to:
- operate and maintain the CRM and dataanalytics services,
- build and maintain records, assets andconfigurations (such as membership benefits or hospitality options) used bydigital portals or applications operated on the Customer's behalf,
- synchronise relevant data between the CRM andsuch digital portals or applications,
- provide technical support and systemadministration,
- ensure platform security,
- comply with legal and regulatory obligations.
7. Automated Decision-Making
EngageRM does not use personal information for automated decision-making or profiling that produces legal or similarly significant effects onindividuals.
8. Disclosure of Personal Information
EngageRM may disclose personal information only where necessary to the Customer, other authorised service providers engaged by the Customer to operate related digital portals or applications (such as Power'd Pty Ltd), and providers of technical support services.
For clarity, the Customer's own Microsoft tenant infrastructure(including Dataverse and Dynamics 365) is not engaged by EngageRM as asubprocessor, as it is owned and controlled by the Customer.
EngageRM does not disclose personal information for independentmarketing or advertising purposes.
9. Overseas Processing
Personal information processed by EngageRM's CRM application isprimarily held within the Customer's own Microsoft tenant, in the regionconfigured by the Customer. EngageRM may also access personal information fromAustralia in the course of providing support and administration services.
Where personal data is transferred outside the UK or EEA, EngageRM andthe Customer implement appropriate safeguards, including Standard Contractual Clauses, International Data Transfer Agreements, adequacy decisions or equivalent transfer mechanisms.
10. Data Security and Retention
EngageRM implements reasonable administrative, technical and organisational safeguards to protect personal information.
Personal information is retained only for so long as required to provide CRM and data analytics services, to comply with legal obligations or resolvedisputes, or as instructed by the Customer, unless a longer retention period is required by law.
On termination of the relevant Customer engagement, personal informationwill be deleted or returned in accordance with the Customer's instructions andthe applicable data processing agreement.
11. Privacy Rights
Individuals may have rights to access, rectification, erasure,restriction, portability, objection, and complaint to a supervisory authority.
Any requests relating to the aforementioned rights in relation to personal information should be directed to the Customer, whose Privacy Policygoverns those rights.
Where EngageRM receives a request directly, it will refer the request tothe Customer or assist as required under its contractual obligations.
12. Subprocessors
A current list of subprocessors is available upon request.
13. Contact
For questions about EngageRM's role as a CRM service provider, pleas econtact:
Email: security@engagerm.com
Company: EngageRM Pty Ltd
Portal Note:
EngageRM's CRM application may synchronise data with a separate digital portal operated by Power'd Pty Ltd on the Customer's behalf. Personal information handled by that portal is described in Power'd Pty Ltd's own Privacy Notice.
Power'd Platform Privacy Notice
Last updated: 10 September 2026
Version: 2.1
1. Purpose of this Notice
This Privacy Notice explains how Power'd Pty Ltd (ACN 684 073 970)(“Power'd”, “we”, “us”) processes personal information when providing and operating digital transaction and engagement platforms on behalf of an organisation (the “Platform Owner”), such as a sporting organisation or venue.
Power'd is a wholly-owned subsidiary of EngageRM Technologies Pty Ltd, the same corporate group as EngageRM Pty Ltd. Power'd and EngageRM Pty Ltd are operated as separate companies, and each is separately responsible for its own role and obligations described in this Notice and in EngageRM Pty Ltd's own Privacy Notice, where applicable.
Power'd provides the technical platform infrastructure only. Power'd does not control or independently determine how personal information is used.
The Platform Owner is responsible for determining what personal information is collected, why it is collected, and how it is used and disclosed. Please refer to the Platform Owner's Privacy Policy for informationabout those matters.
2. Legal Basis for Processing
Power'd processes personal data solely on behalf of the Platform Owner.The legal basis for processing is determined by the Platform Owner and mayinclude performance of a contract, compliance with legal obligations,legitimate interest, or consent, as identified in the Platform Owner's PrivacyNotice.
3. Our Role
When operating the platform, Power'd acts as a service provider / dataprocessor, and processes personal information solely on the instructions of thePlatform Owner and in accordance with applicable data processing agreements.
Power'd does not sell personal information and does not use personalinformation for independent marketing, advertising, or profiling purposes.
4. Personal Information We Process
EngageRM acts solely as a service provider and data processor for its CRM application.
Depending on how the Platform Owner has configured the platform, Power'd may process personal information including:
- identity and contact details (such as name and email address),
- account, transaction, booking or membership records,
- technical and operational data (including IP address, device information, security logs),
- media or content uploaded by or on behalf of the Platform Owner,
- payment-related references necessary to facilitate transactions.
Power'd processes only the personal information reasonably necessary to operate the platform.
5. Payments
Payments made through the platform are processed by authorisedthird-party payment processors (such as Stripe or other third party payment gateways).
Power'd facilitates the technical integration of payment services, doesnot store payment card details, and does not determine payment processing purposes. Payment processors handle personal information in accordance withtheir own privacy policies.
6. Purpose of Processing
Power'd processes personal information solely to:
- operate and maintain the platform,
- enable transactions, registrations or bookings initiated by the Platform Owner,
- provide technical support and system administration,
- ensure platform security and fraud prevention,
- comply with legal and regulatory obligations,
- maintain reconciliations of transactions and purchases.
7. Automated Decision-Making
Power'd does not use personal information for automated decision-making or profiling that produces legal or similarly significant effects on individuals.
8. Disclosure of Personal Information
Power'd may disclose personal information only where necessary to thePlatform Owner, authorised infrastructure and hosting providers, and paymentprocessors engaged by the Platform Owner.
Power'd does not disclose personal information for independent marketingor advertising purposes.
9. Overseas Processing
Power'd uses approved subprocessors located in Australia, the United Kingdom, the United States and the European Economic Area.
Where personal data is transferred outside the UK or EEA, Power'd and the Platform Owner implement appropriate safeguards, including Standard Contractual Clauses, International Data Transfer Agreements, adequacy decisions or equivalent transfer mechanisms.
10. Data Security and Retention
Power'd implements reasonable administrative, technical andorganisational safeguards to protect personal information.
Personal information is retained only for so long as required to provideplatform services, to comply with legal obligations or resolve disputes, or as instructed by the Platform Owner, unless a longer retention period is required by law.
On termination of the relevant Platform Owner's engagement with Power'd, personal information will be deleted or returned in accordance with the Platform Owner's instructions and the applicable data processing agreement.
11. Privacy Rights
Individuals may have rights to access, rectification, erasure, restriction, portability, objection, and complaint to a supervisory authority.
Any requests relating to the aforementioned rights in relation to personal information should be directed to the Platform Owner, whose Privacy Policy governs those rights.
Where Power'd receives a request directly, it will refer the request tothe Platform Owner or assist as required under its contractual obligations.
12. Subprocessors
A current list of subprocessors is available upon request.
13. Contact
For questions about Power'd's role as a platform service provider, please contact:
Email:security@engagerm.com
Company:Power'd Pty Ltd
Portal Note:
This platform is operated by Power'd on behalf of the Platform Owner.
Personal information is handled in accordance with the Platform Owner's Privacy Policy. Power'd acts solely as a service provider and data processor.
Disclaimer Notice - Email
Last Updated: 19 October 2026
1. The content of all emails, including attachments, from EngageRM (formerly JayThom Pty Ltd)(‘EngageRM/JayThom’) is confidential and intended only for the recipient/s. It is prohibited to share a EngageRM/JayThom email with a third party without written consent from the sender. If you have received a EngageRM/JayThom email by mistake, please reply to and delete the message so that EngageRM/JayThom can ensure the mistake does not reoccur.
2. All EngageRM/JayThom emails are subject to copyright and should not be reproduced, rewritten, changed or communicated without written consent from EngageRM/JayThom. All personal information received in an email from EngageRM/JayThom must be handled in accordance with the Privacy Act 1988.
3. EngageRM/JayThom prioritises and values the security of our clients. Revium has procedures in place to ensure EngageRM/JayThom emails are free from errors and viruses. However, EngageRM/JayThom emails and attachments should be scanned to detect viruses. EngageRM/JayThom accepts no liability for loss or damage caused by infected or corrupted emails or attachments.
4. The views and opinions included in EngageRM/JayThom emails belong to their author and do not necessarily mirror EngageRM/JayThom’s values or beliefs. EngageRM/JayThom employees are obliged to refrain from making defamatory clauses, infringe, or authorise infringement of any law. EngageRM/JayThom therefore accepts no responsibility for any email sent by EngageRM/JayThom employees that are of a personal nature or in breach of any law, Act, statute or regulation applicable in either the country of origin or receipt. In the instance of any damages or other liabilities, EngageRM/JayThom employees are fully responsible for the content of their emails.
5) If you have received a EngageRM/JayThom email as a result of newsletter subscription at www.engagerm.com, or from the course of engaging in a business relationship with EngageRM/JayThom, you may click the Unsubscribe link in the email to be removed from EngageRM/JayThom’s mailing list.
6) EngageRM/JayThom is dedicated to conserving and improving the environment where possible. Please refrain from printing EngageRM/JayThom emails unless required.
7) Please contact EngageRM/JayThom on any matters concerning the EngageRM/JayThom email disclaimer.
Partnership Fulfilment Application Privacy Notice
Mobile application privacy notice ofr IOS and Andriod
Last Updated: 12 August 2026
Version: 1.0
1. Purpose
This Privacy Notice explains how personal information is processed through the EngageRM Partnership Fulfillment Application and Asset Fulfillment via the platform. It is intended to supplement, not replace, the privacy notice of the customer organisation using the Application.
2. Controller and Processor Roles
For most deployments, the customer organisation acts as controller and determines why personal information is processed, what information is collected and how information is used. EngageRM generally acts as processor and processes personal information solely on behalf of the customer organisation.
The relevant customer organisation (for example a sports club, venue, league or entertainment organisation) determines the purpose and means of processing personal information.
EngageRM processes personal information solely on behalf of that customer organisation.
Users should also review the privacy notice of the customer organisation using the Application.
3. Information Processed
• Name and email address.
• Role and user access information.
• Event attendance and fulfilment information.
• Task, partnership and deal information.
• Uploaded photographs and proof-of-fulfilment materials.
• Device identifiers, IP addresses, authentication records and audit logs.
4. Purpose of Processing
• Manage partnership, premium, membership and deal fulfilment.
• Record event-day activities and fulfilment status.
• Upload proof of fulfilment.
• Synchronise with Microsoft Dynamics 365 and Microsoft Dataverse.
• Support reporting and workflow visibility.
• Maintain platform security, authentication and access control.
5. Authentication
The Application uses Microsoft Entra ID, Azure Active Directory and Microsoft Dataverse-related authentication and access controls. Authentication information may be processed to verify identity, maintain security and administer access.
6. Offline Storage
Certain information may be stored temporarily on the device to support offline operation. Stored information is synchronised when connectivity becomes available. Offline data may be removed when users sign out, uninstall the Application or when device management controls are applied by the customer organisation.
7. Photographs
Users may upload photographs as evidence of fulfilment completion. Uploaded photographs may contain event assets, venue installations, sponsorship materials or other fulfilment-related content. Photographs are stored within customer-approved Microsoft SharePoint environments or other approved customer environments.
8. International Transfers
Personal information may be processed in Australia, the United Kingdom, the European Economic Area and the United States. Where international transfers occur, appropriate safeguards may include Standard Contractual Clauses, the UK International Data Transfer Addendum, adequacy decisions or equivalent lawful transfer mechanisms.
Where personal information is transferred internationally, EngageRM and its service providers implement contractual, technical and organisational safeguards designed to protect personal information in accordance with applicable privacy laws.
9. Data Retention
Personal information is retained for the duration of the relevant customer engagement, in accordance with customer retention settings, and as required by law. Offline data stored on devices may be removed when users sign out, uninstall the Application or when customer device management actions are applied.
10. Regional Privacy Rights
Depending on the jurisdiction in which an individual resides, additional privacy rights may apply under applicable privacy legislation, including UK GDPR, EU GDPR, California Consumer Privacy Act (CCPA/CPRA), Privacy Act (Cth) and similar laws.
Such rights may include:
- Access;
- Rectification;
- Erasure;
- Restriction;
- Portability;
- Objection;
- Withdrawal of consent; and
- Complaint rights
Requests should generally be directed to the relevant customer organisation acting as controller.
11. Complaint Rights
Individuals may also have the right to lodge a complaint with an applicable data protection regulator, including:
- The UK Information Commissioner’s Office (ICO);
- An EEA supervisory authority; or
- Another competent privacy regulator.
12. US State Privacy Law
Where applicable, EngageRM does not sell personal information or share personal information for targeted advertising purposes through the Application.
13. Security
EngageRM implements appropriate technical and organisational security measures including authenticated access controls, encrypted communications, audit logging and role-based permissions. Users are responsible for protecting their devices and complying with customer security policies.
14. Subprocessors
EngageRM may utilise approved service providers and subprocessors including cloud hosting, monitoring, authentication, database and storage providers.
A current list of material subprocessors is available upon request.
15. Contact
EngageRM Pty Ltd
24 Skipton Street, Ballarat 3350 Victoria, Australia.
Email: security@engagerm.com
16. Publication and Availability
This notice should be made available through a public EngageRM legal URL, linked from Apple App Store and Google Play Store listings, available inside the Application, and referenced in customer implementation documentation where appropriate.
Partnership Fulfilment Application End User Licence Agreement
Mobile Application EULA for IOS and Andriod
Last Updated: 12 August 2026
Version: 1.0
1. Parties
This End User Licence Agreement (EULA) is entered into between EngageRM Pty Ltd ABN 89 651 607 911 of Level 20, 181 William Street, Melbourne VIC 3000 Australia (EngageRM, we, us or our) and the individual or organisation using the Application (User, you or your).
2. Application
This EULA governs your use of the EngageRM Partnership Fulfillment Application (FulfillRM), including the iOS application, Android application, associated APIs, synchronisation services, mobile services, updates and enhancements (Application).
3. Licence Grant
Subject to your compliance with this EULA and any applicable customer agreement, EngageRM grants you a limited, non-exclusive, non-transferable and revocable licence to install and use the Application solely for internal business purposes associated with the authorised customer organisation. Where the application is downloaded via the Apple App Store, this licence is limited to use on Apple-branded products that you own or control, and as permitted by the Usage Rules set out in the Apple App Store Terms of Service.
4. Authorised Users
You may only use the Application if your organisation has a valid subscription for the relevant EngageRM services, you have been authorised by the customer organisation, and you hold a valid Microsoft Entra ID / Azure Active Directory account where required. EngageRM may suspend or terminate access where authorisation is removed or where use is inconsistent with this EULA and may suspend access where necessary to; (a) maintain security; (b) investigate misuse; (c) comply with law; (d) protect the Application; customers or third parties.
5. Customer Data
All customer records, event information, partnership data, fulfilment records, notes, tasks, images and related information remain the property of the relevant customer organisation. Nothing in this EULA transfers ownership of customer data to either you or EngageRM.
6. Offline data
The Application may temporarily store information locally on a device to support offline operation. Only data previously synchronised will be available offline. Local copies may become outdated until synchronisation occurs. Your organisation remains responsible for device security and access controls.
7. Photo Capture and Uploads
The Application may allow photographs to be uploaded as proof of fulfilment. You warrant that you are authorised to upload such content, that uploaded content does not infringe third-party rights, and that uploaded content complies with applicable laws. Images may be stored within Microsoft SharePoint or other customer-approved storage environments.
8. Acceptable Use
• You must not circumvent security controls or attempt unauthorised access.
• You must not interfere with the operation, integrity or performance of the Application.
• You must not reverse engineer, decompile, disassemble or attempt to derive source code from the Application.
• You must not reproduce, distribute, sublicense or commercially exploit the Application without EngageRM permission.
• You must not use the Application for unlawful, harmful or unauthorised purposes.
9. Authentication
The Application uses Microsoft Entra ID / Azure Active Directory authentication. EngageRM is not responsible for customer identity policies, customer account administration, password management or delays in account deactivation controlled by the customer organisation.
10. Intellectual Property
The Application and all associated intellectual property are owned by EngageRM and its licensors. Except as expressly permitted by this EULA, no rights are granted to you beyond the licence described in this EULA.
11. Third-Party Services
The Application may integrate with Microsoft Dynamics 365, Microsoft Dataverse, Microsoft SharePoint, Microsoft Entra ID, the Apple App Store and Google Play Store. Third-party services remain subject to their own terms and conditions.
12. Privacy
Use of the Application is subject to the EngageRM Privacy Policy, the FulfillRM Application Privacy Notice and the applicable customer privacy notice. Where customer data is processed within the Application, the customer organisation acts as controller and EngageRM generally acts as processor.
13. Security
• Users must protect devices from unauthorised access.
• Users must maintain device security updates and comply with customer device security policies.
• Users must promptly report suspected device, account or data compromise.
• Users must comply with customer security and access control policies.
14. Maintenance and Support
EngageRM is solely responsible for providing any maintenance and support in respect of the Application, as set out in your organisation’s applicable customer agreement, or as otherwise notified to you. Apple has no obligation whatsoever to furnish any maintenance or support services in respect of the Application.
15. Warranty
EngageRM is the sole warrantor of the Application. To the extent required by applicable law, if the Application fails to confirm to any applicable warranty, you may notify Apple, and Apple will refund the applicable purchase price for the Application to you (if any); to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever in respect of the Application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to confirm to any warranty will be EngageRM’s sole responsibility.
16. Product Claims
EngageRM, not Apple, is responsible for addressing any claims by you or any third party relating to the Application or your possession and/or use of the Application, including but not limited to: (a) product liability claims; (b) any claim that the Application fails to confirm to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation.
17. Intellextual Property Claims
In the event of any third-party claim that the Application, or your possession and use of the Application, infringes on any third party intellectual property rights, EngageRM, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such claim.
18. Legal Compliance
You represent and warrant that you are not located in a country subject to a United States Government embargo, or that has been designated by the United States Government as a “terrorist supporting” country, and that you are not listed on any United States Government list of prohibited or restricted parties.
19. Third-Party Agreement Terms
You must comply with applicable third-party agreement terms when using the Application, including, where relevant, your wireless data service agreement, which may impose data usage or other charges.
20. Disclaimers
The Application is provided on an as available basis. Offline functionality, mobile connectivity, device performance and third-party platform availability may affect performance. EngageRM does not warrant that the Application will be uninterrupted or error free.
21. Limtation of Liability
To the maximum extent permitted by law, EngageRM's aggregate liability arising from the Application shall not exceed the amount paid by the relevant customer organisation for the relevant subscription services during the twelve-month period preceding the claim. Nothing in this EULA excludes liability which cannot legally be excluded.
22. Apple App Store Notice
If the Application is downloaded through the Apple App Store, this EULA is between you and EngageRM, not Apple. Apple is not responsible for maintenance, support, claims, warranties or product liability relating to the Application.
You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of this EULA, and that, upon your acceptance of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary of this EULA.
23. Google Play Notice
If the Application is downloaded through Google Play, this EULA is between you and EngageRM, not Google. Google is not responsible for maintenance or support of the Application.
24. Termination
This licence automatically terminates if your organisation's subscription expires, your authorisation is withdrawn, your identity account is disabled, or you breach this EULA. Upon termination, you must cease using the Application and remove it from your device if instructed to do so.
25. Governing Law
This EULA is governed by the laws of Victoria, Australia, subject to any mandatory consumer or app store rules that cannot be excluded.