Leading sports and entertainment businesses use EngageRM to deliver incredible experiences, create loyal, life-long fans, and reach new levels of revenue and growth
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EngageRM is Used by Leading Sports & Entertainment Organisations Globally, including…
Are you a team, league, venue, or organization being held back by restrictive data silos, disconnected solutions, or fragmented audience engagement?
EngageRM connects organizations with their fans, enables unforgettable live experiences, cultivates successful partnerships, facilitates community engagement, and drives process, fulfilment and automation. Watch the video to learn more.
A Trusted Software Platform
Helping Sports And Entertainment Organizations Win Every Time
EngageRM’s unified platform provides teams, leagues, venues and
organizations across the globe with these valuable tools:
Season Ticket Management Made Easy
Manage and distribute Season Tickets, ensuring every fan has an unforgettable experience. Automate fulfilment & integrate with all relevant third parties to save time, frustration and money!
Full Catering, Food & Beverage Management
Order food and beverage, invite guests and record the data in CRM. Manage credit and charge cards, integrate with Finance and Operations and ensure a seamless experience for your clients.
Drive & Manage Corporate Sales
Full Suite management, including selling, ticketing, catering and check in. Automate in-suite media and allow clients to allocate tickets through your portal capturing all guest data.
Seamless Ticketing Integration
Full integration wth leading ticketing vendors globally. Manage tickets in CRM, brand Corporate Tickets and provide your own customised tickets to non-manifested events.
Integrated Customer Service
Case and Investigation management for fans, members, ticketing, volunteers, spectators and more. Use customer service and marketing tools to ensure your community is always connected.
Compelling Marketing Automation
Leverage prospect buying behavior and preferences, to provide relevant year-round messaging utilizing email, web, telemarketing, SMS and Push Notifications.
Manage Your Membership
Scaleable Membership solution to manage all aspects of Member life cycle and engagement. Automatically deliver merchandise and fulfil entitlements in real time.
World Class Sales & Lead Management
Inbuilt sales scripts, AI tools, integrations to LinkedIn, InsideView & ZoomInfo to give your team the best chance of success. Full integration with MS Teams. Simple rollovers & finance integration.
Fully Centralised Data & Integrations
Truly centralised data, with 50+ integrations and the ability to ingest data from any platform. Significant flexibilty, enabling automation of tasks and real-time reporting.
Easy Commission Management
Automatically manage sales commissions in real time, saving endless manual work and ensuring your Sales Teams are engaged and accoutable at all times.
Detailed Analytics & Reporting
Over 20 interactive detailed sport-and-entertainment-specific reports available out-of-the-box. Run reports in real time for live presentations and analysis.
Media Management
Sell, manage and deliver field of play signage, TV, advertising and in-suite media. No more spreadsheets and stand-alone systems! Report on key metrics, save hours of time & deliver an exceptional experience.
Check In With Ease
Use our CheckIn App to streamline attendance and record data direct to CRM. Integrate with your own App and ensure you always have a single source of truth.
Full Facilities Booking Functionality
Manage any booking requirement, including payment and delivery of additional services. Centralise data and deliver reports and fulfilment automatically.
Develop Your Community
Develop real connections in your local community through camps, clinics and community groups. Use behavioural overlays to enrich data & deliver content in an automated but personalised manner.
Deep & Meaningful Fan Engagement
Build deep & meaningful engagement with fans & audience 24 / 7 / 365, through tailored communication, using AI to deliver world-class service.
Detailed Asset Management
Centralise the management, sale, fulfilment and reporting of all Assets, with full visibility of current status in real time.
Automated Campaigns That Connect
Segment data, automate campaign lists, and drive personalised messaging out-of-the-box.
Unlimited Portals To Deliver Your Products
Enable and manage interaction with fans, corporate partners and community. Allow ticket allocation, catering orders, camp registration and much more. Integrate to your own look and feel simply & easily.
Interactive Seat Mapping Plans
Use our Seat Mapping to see sales and other relevant data for every seat in the venue. See all deals pending and current status of every seat. Customise to your requirements.
Unforgettable Hospitality & Events
Be famous for your service using the event and guest management out-of-the-box with EngageRM. Integrate directly to Perfect Table Plan, use the check-in app, & automate follow up.
Drive Partnership & Sponsorship Engagement
Empower your sales team with comprehensive lead management and sales tools to sell & manage multi-year partnership agreements Build assets, send tickets, track delivery & forecast easily.
Leading Edge Tech - AI, ML & Blockchain
As Microsoft's #1 global partner in sport & entertainment, we utilise the full scope of Microsoft's market-leading development with the most advanced new technology, before its on the market!
Most Robust CRM in the market
We enable Microsoft’s market-leading D365 platform in every deployment, delivering seamless CRM functionality, with real-time access to all information at any time.
With EngageRM, You'll Unlock These Powerful Brand-Growing Experiences
Deeper Fan Engagement Via Artificial Intelligence
Now you can understand and more easily connect with your fans, customers and community utilising advanced system automation, artificial intelligence, machine learning and blockchain.
Streamlined And Integrated Ticketing Processes
You’ll unlock robust, purpose-built software that utilizes Microsoft’s latest technology, including integrations with leading ticketing vendors.
Intelligent Marketing Insights And Campaign Deployment
You’ll have the world’s most powerful fan data analysis algorithms and personalised marketing automation at your fingertips.
More Profitable Corporate Sales And Partnerships
You’ll access automated fulfillment functionality and customizable sales scripts designed specifically for sports and entertainment organizations.
Unforgettable Hospitality And Event Experiences
You’ll leverage user friendly apps and portals to deliver best-in-class event and facility management solutions that your clients will love.
Powerful Insights From Real-Time Reporting
You’ll access more than 20 customisable ‘real time data’ reports so you can make better decisions and ensure everyone has the right information at their fingertips. Reports can be delivered automatically, too.
Better Partnerships Via Third Party Data Enrichment
Every large organization has third party data. We’ll work with you to understand the demographics, social data and brand affinity that empowers your corporate team to build stronger partnerships.
The Relief (And Profitability) Of Automation
You’ll get hundreds of automated business processes that save countless hours of time and days of frustration, while ensuring meticulous tracking, reduced risk and adherence to systems.
A Truly Centralized And Deeply Customisable Platform
You’ll have a unified platform for all your data, sales, process automation, fulfillment, reporting, and marketing functionality connected natively in CRM.
Interested in learning more?
Want to see how EngageRM could deliver incredible experiences, create loyal, life-long fans, and reach new levels of revenue and growth for your sport or entertainment brand? Book your free discovery call today.
See Exactly How EngageRM Is Growing Sports And Entertainment Organizations Across The Globe
EngageRM is the backbone of some of the largest and most complicated sports and entertainment businesses world-wide. Take a look at these case studies to learn more.
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Here Are 4 Game-Changing Reasons
Why Global Business Leaders Invest In EngageRM
[ GROWTH ]
Get Tools To Increase Revenue And Drive Growth
EngageRM delivers a better experience for your fans, innovating alongside Microsoft to streamline and enable ground-breaking business operations. EngageRM centralises data to sell out stadiums, maximise revenue and profitability, and drive business growth.
[ EFFICIENCY ]
Achieve Efficiency Gains And A Reduction In Costs
EngageRM’s all-encompassing platform and its highly-skilled team has deep and wide knowledge of sports and entertainment business processes. This means you extract better insights from existing fan, membership and venue data to build more profitable relationships with fans, members, sponsors, and future advocates.
[ LESS RISK ]
Operate With A Lower Risk Profile
EngageRM streamlines and integrates data from unlimited sources, increases automation, and provides visibility across the entire business. With EngageRM, you get a secure and fully scalable platform that protects your business and substantially reduces risk.
[ INNOVATION ]
Unlock Global Knowledge, Passion And Expertise
Our team built EngageRM from the ground up based on years of direct personal experience working in sports and entertainment organizations. We are fully committed to peak performance with a culture based on excellence, innovation, and a commitment to delivering industry-changing value to our customers.
Helpful Artificial Intelligence Creates Unique Data Insights On Any Device, At Any Time
Interested in learning more?
Want to see how EngageRM could deliver incredible experiences, create loyal, life-long fans, and reach new levels of revenue and growth for your sport or entertainment brand? Book your discovery call today.
As a Microsoft ISV, EngageRM leverages the full capability of Microsoft’s industry-leading Dataverse, including AI, machine learning, blockchain, and other next-gen technologies.
EngageRM’s industry-specific applications built inside Dynamics 365 provides our customers the ability to manage their customers, partners, and community in the most complete and intuitive platform available in the market.
Customer Insights
Enrich data for enhanced segmentation
Move directly to AdTech
Enhance client journeys with AI
Brand & Interest Affinity Scoring
Customer Service
Deeper client insights
Knowledge base articles
Escalation automation
Ability to manage investigations
Marketing Automation
A single source for all your data
Deep segmentation options
Visual journey builder
Enhanced contact single view
Microsoft AI Factory
Conversation Intelligence
Predictive Lead Scoring
Lead Allocation Automation
Sales Commission Management
Power Platform
Partnerships Approval Process
Partnerships Amend. Process
Partnerships Analytics
Corporate Sales Analytics
Stakeholder Segmentation
EngageRM
Ticketing & Membership
Fan Services
Premium & Corporate
Sponsorship
Community & Fundraising
Dynamics 365
Stakeholder Engagement
Workflow Automation
Knowledge Management
MS Office & Teams Integration
People Are Talking About EngageRM
We’ve helped leading sports and entertainment organizations connect with their fans, provide
unforgettable live experiences, cultivate successful partnerships, and drive processes, fulfilment and automation.
Here’s what some of them say about their experience with EngageRM.
I hadn't talked to a partner in so long where I felt like we had the same vision, we had the same understanding of what this really could be, and we could work together to make it happen.
Charles Sims, Head of Technology, LA Clippers
The initial implementation process with EngageRM has resulted in a successful launch. Their constant communication provided ease-of-mind throughout the entire process and we look forward to continuing this success throughout our partnership.
Globally recognised US sports team,
We've now been using this solution consistently for well over a year. The support of the SportsRM environment has enabled us to provide our corporate clients with a superior level of service.
Melbourne Cricket Club, Rey Sumaru, GM IT Innovation, Melbourne Cricket Club.
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