EngageRM’s Latest Whitepaper:

A Ticketing Revolution: Unlocking live event personalization that packs a punch

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Real-time Data at Live Events is changing the game in sports and entertainment

Inside this exciting whitepaper you will discover:

  • Personalization in Live Events: Emphasizes the shift towards personalizing the fan experience in live events, significantly impacting customer loyalty and revenue.
  • Challenges of Real-Time Interaction: Discusses the difficulties in engaging attendees in real-time during events due to technological limitations and the reactive nature of data usage.
  • Understanding Customers: Provides insights into the demographic shifts in live event attendees, with a focus on younger generations and their digital habits.
  • Technological Innovations: Examines new technological solutions that promise seamless personalization throughout live events, enhancing the overall experience.
  • Spending Patterns at Events: Analyzes trends in spending at live events, noting a substantial increase in per-person expenditure and a shift towards premium experiences.
  • Data-Driven Personalization: Discusses how data from digital interactions can be leveraged to understand and personalize experiences for attendees in real-time.
  • Scenarios and Solutions for Data Use: Presents various scenarios where data-driven CRM technology can enhance event operations, add value to experiences, and drive on-site monetization.
  • Future Trends: Concludes with a projection of how real-time personalization, powered by technological advancements, will be essential for engaging and retaining customers in the competitive live event industry.

The Ticketing Revolution is moving fast, so keep your finger on the pulse by downloading this paper now and it will hit your inbox within seconds.

People Are Talking About EngageRM

We’ve helped leading sports and entertainment organizations connect with their fans, provide
unforgettable live experiences, cultivate successful partnerships, and drive processes, fulfilment and automation.
Here’s what some of them say about their experience with EngageRM.

I hadn't talked to a partner in so long where I felt like we had the same vision, we had the same understanding of what this really could be, and we could work together to make it happen.

Charles Sims, Head of Technology, LA Clippers

The initial implementation process with EngageRM has resulted in a successful launch. Their constant communication provided ease-of-mind throughout the entire process and we look forward to continuing this success throughout our partnership.

Globally recognised US sports team,

We've now been using this solution consistently for well over a year. The support of the EngageRM environment has enabled us to provide our corporate clients with a superior level of service.

Melbourne Cricket Club, Rey Sumaru, GM IT Innovation, Melbourne Cricket Club.

About EngageRM

We are EngageRM. We help our partners in the sports and entertainment industry engage with their customers by delivering business and marketing automation, CRM and data analytics.

Our platform enables organizations to deliver sold-out stadiums, develop innovative partnership programs, best in class hospitality, tailored communications, and unforgettable fan experiences – 365 days a year.

By building processes, automation and functionality within the Microsoft ecosystem, we increase revenue and maximize engagement for our partners.

Our mission is to empower our customers with resources, technology, and expertise needed to deliver positive outcomes to communities, fans, and partners.

If our customers can maximise engagement and revenue across these channels, they each will be in a better position to make a bigger impact and drive positive change.

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