EngageRM is a market-leading sports tech scaleup that delivers Business and Marketing Automation, CRM, and Data Analytics globally for the sport and entertainment industry.
Our Vision
We believe that sport and entertainment is a force for good in the world. The passion, joy and excitement that the industry brings are needed more than ever by people globally, who seek connection and compassion. We want to help provide opportunities for inspiration and engaging experiences, by empowering our clients with the best tools and knowledge available today.
We seek to be a global employer of choice, offering the best possible conditions and support for our staff. This takes into account the differing needs of each person on our team, their stage of life and development.
While we work hard and have high ambitions, we realise that everyone in our business is an individual and that family comes first. We are not perfect, but we seek to actively support every person in our business to achieve their personal ambitions, as well as those of EngageRM.
We care deeply about our industry and our work, but also about the people we work with. We believe that great people are the foundation of any successful business, and we take the time and effort to recruit, nurture and grow committed people who care about what they do.
Our Business
We enable professional sports teams, venues, leagues, federations, and other businesses to drive fan engagement, partnerships and premium sales, community programs and more. We are at the cutting edge of our field, using AI, machine learning, voice recognition and other data to provide a single customer view and increase revenue, retention, and audience engagement.
EngageRM was founded in Australia and is quickly growing into the US, UK, European and other markets. We’re a Microsoft ISV (Independent Software Vendor) and have built our comprehensive solution within the Microsoft Dataverse. EngageRM is Microsoft’s number 1 global ISV partner in the sports & entertainment industry.
Role Overview
The role is for a specialist Microsoft Technical Operations and System Administrator. You will be a key member of the team, dealing with our wide range of Microsoft deployments, dealing with related administrative issues and ensuring that the ecosystem we operate in works effectively.
This full-time role is Melbourne-based, but can be undertaken remotely, with a requirement for face-to-face engagement 1 – 2 days per week if possible. You will work with a highly experienced and very passionate team, with interesting and varied work and significant career opportunities as we grow quickly in Australia, North America, and Europe.
About Our Technology
Our product is centered on the Microsoft Dynamics 365 CRM / Azure / Dataverse (CDS) environment and the greater Power Platform: Power Automate, Power Virtual Agents, Power Dataflow, Power BI.
About you
- You really understand the Microsoft environment and are proficient in dealing with all aspects of it. Not by instructions, but by “getting” it.
- You have a tertiary qualification in a field related to Information Technology
- Attention to detail and discipline to follow established policies and processes, as well as help shape these policies and procedures
- You are not just good in a team environment – you thrive in it
- Should be able to work under minimal supervision
- Thorough understanding of cloud architectures and trends
Your must have skills
- Demonstrated experience in the administration of a Microsoft cloud ecosystem, specifically management of:
- Dynamics 365 CRM
- Power Platform
- Active Directory
- AD B2C
- Microsoft 365 / Office 365 management
- Azure VM
- Windows
- Security and Virus protection
- SharePoint and OneDrive
- Teams / Teams telephony
Highly desirable skills
- Experience with Microsoft Partner Centre
- Some experience with Unix/Linux
- Experience in using some form of wiki
- Knowledge of any database / data warehouse
- Knowledge of the Microsoft development ecosystem
In this role, you will:
- Manage our entire Microsoft technical operations engagement, including liaising with experts across Australia, the US and Europe.
- Map and implement new licenses for our clients as they come on board.
- Work within the Microsoft Partner Centre to manage aspects of our partnership.
- Evolve, define, document, implement, and maintain our Standard Operating Environment (SOE)
- Maintain and administer the various Microsoft and third party tools and applications used across our business
- Understand, optimise, implement, and maintain our Azure virtual systems and services
What you can expect from EngageRM
Focus on people and culture is important to us. If you’re looking for an opportunity to grow, a company that invests in your personal development, a solid compensation package, and a fun but committed culture with people who genuinely care about what they do, then you are in good company.
- Extensive on-going training and development for your career
- The opportunity to be a key player at a rapidly expanding global technology company
- Flexible working environment
We look forward to your application and any questions you may have.
We consider applicants on merit, qualifications, and business needs, without regard to race, colour, origin, religion, sex, gender identity, age, disability, citizenship status, ancestry, marital status, creed, sexual orientation, veteran status, or any other status under applicable Federal, State, or Local law.
Send Your Information
We would love to hear from you about this role. The link below will open an email with instructions included. Thanks for your interest in EngageRM and good luck!
