Last updated on 5 February, 2024
EngageRM is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, email, electronic messaging, via our website (www.engagerm.com), from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
We will only send marketing communications to you with your explicit consent. You have the right to opt out of receiving such communications at any time. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We may use personal information for the following purposes:
- To provide and improve our products and services.
- To process payments and fulfill orders.
- To respond to inquiries and provide customer support.
- To send marketing communications, promotions, and updates with your consent.
- To comply with legal obligations.
Types of Personal Information
The types of personal information we may collect include but are not limited to:
- Name, contact details (email, address, phone number)
- Payment and billing information
- Demographic information
- Employment history and qualifications (for job applicants)
- Other information relevant to the services we provide
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
We may share personal information with third parties under the following circumstances:
- With service providers, contractors, or business partners who assist us in providing our products and services.
- To comply with legal requirements or protect our rights, privacy, safety, or property.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- With service providers, contractors, or business partners who assist us in providing our products and services.
- To comply with legal requirements or protect our rights, privacy, safety, or property.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
EngageRM will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
International Transfers
In some cases, personal information may be transferred to and processed in countries outside of Australia. We will take reasonable steps to ensure that your personal information remains protected in accordance with Australian privacy laws.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have concerns or complaints regarding our handling of your personal information, please contact us using the information provided in Section 10. For any questions, requests, or concerns related to this Privacy Policy, please contact:
EngageRM, L20, 181 William Street MELBOURNE Victoria, 3000, Australia. info@engagerm.com
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version of the policy will be posted on our website.
Additional Information
For more information about privacy laws in Australia, you may refer to the website of the Office of the Australian Information Commissioner (OAIC).
